ONLINE RETURNS POLICY
We hope you enjoy your purchase with us at department. However below we have outlined our returns policy to better assist you if needs be :
Returns are accepted for all full priced items within 7 days of receipt. Any received thereafter may be declined. Receipt must be obtained and garments must be returned with tags attached and in original packaging.
Returns will not be accepted and or process for items that have been worn washed or altered. This will be assessed by the team at department.
NO RETURNS on ALL ZIP PAY orders.
In order to return an item we ask that you email us immediately at firstname.lastname@example.org where you will then receive a confirmation email including an RA# (Return Authorization Number) confirming your return.
All items must be returned via EXPRESS POST at the cost of the customer and is non- refundable.
When items are received department management will then undergo a quality inspection and final decisions are made at their discretion.
We will then allow you to either EXCHANGE the garment for something else or issue you with a CREDIT NOTE less the delivery costs. No REFUNDS accepted.
NO RETURN/EXCHANGE on all SALE items, jewellery, intimates and swimwear.
Please note again all SALE items are final. No exchanges or refunds allowed on sale items.
IN-STORE RETURNS + EXCHANGE POLICY
No cash refunds given if you change your mind.
We will happily exchange items within 7 days of purchase only.
Returned garments must be in original condition with tags & proof of purchase must be shown. Returns will not be accepted and or process for items that are deemed to have been worn washed or altered.
Please note all SALE items are final. No exchanges or refunds allowed on sale items
Should you have any further questions do not hesitate to contact us at
email@example.com or call us on 9272 8850 0499 997 027