RETURNS + EXCHANGES

Returns

Online Orders

We will gladly offer you an exchange, credit or refunds for all full priced items within 7 days of receipt. Any received thereafter may be declined. Receipt must be obtained and garments must be returned with tags attached and in original packaging.

Returns will not be accepted and or process for items that have been worn washed or altered. This will be assessed by the team at department.
No returns on jewellery, intimates or swimwear.
No returns on sale orders.
No returns on Zip Pay orders.
In order to return an item we ask that you email us immediately at store@departmentonbeaufort.com.au where you will then receive a confirmation email including an RA# (Return Authorization Number) confirming your return.
All items must be returned via express post at the cost of the customer and is non-refundable.
When items are received department management will then undergo a quality inspection and final decisions are made at their discretion.
We will then allow you to either exchange the garment for something else or issue you with a credit note less the delivery costs. No refunds accepted.
All sale items are final sale.

Please review our returns policy above before requesting a return.

In order to return an item we ask that you email us immediately at store@departmentonbeaufort.com.au where you will then receive a confirmation email including an RA# (Return Authorisation Number) confirming your return.

Alternatively, you can lodge a return through our returns portal.

Please call or text us on +61 499 997 027 if you would like further information. We would love to assist you!

Please note, all jewellery, intimates and swimwear are final sale. We do not offer exchanges, credit notes or refunds on jewellery, intimates and swimwear.

Please note, all sale items are final sale. We do not offer exchanges, credit notes or refunds on sale items.

Please note, all orders paid via Afterpay or Zip Pay are final sale. We do not offer exchanges, credit notes or refunds on orders paid via Afterpay or Zip Pay.

Boutique Orders

We do not offer refunds for boutique orders placed in store. We will gladly offer you an exchange or for all full priced items within 7 days of receipt. Any received thereafter may be declined. Receipt must be obtained and garments must be returned with tags attached and in original packaging.

Returns will not be accepted and or process for items that have been worn washed or altered. This will be assessed by the team at department.
No returns on jewellery, intimates or swimwear.
No returns on sale orders.
No returns on Zip Pay orders.
In order to return an item we ask that you email us immediately at store@departmentonbeaufort.com.au where you will then receive a confirmation email including an RA# (Return Authorization Number) confirming your return.
All items must be returned to the store via express post at the cost of the customer and is non-refundable.
When items are received department management will then undergo a quality inspection and final decisions are made at their discretion.
We will then allow you to either exchange the garment for something else or issue you with a credit note less the delivery costs. No refunds accepted.
All sale items are final sale.